I equate it to, if you want to run a run a marathon, you don’t start at that distance; you start by doing gradually more and more mileage. What I really like to highlight are the words that get in the way, what I call the “verbal graffiti” — so it’s the ums, the uhs, the likes, I means — my favorite, “honestly”, that one bothers me so much, because it implies everything else you said prior was dishonest — we use those fillers. Prosper started out as a much more social product, then became more of a peer-to-peer lending platform. So for instance, the moment they should be slowing down, they’re speeding up; and the moment they should be speeding up, they’re taking too long to get it out. I. talked. So one last thing on the visual, vocal, and verbal — there’s been an emergence of social audio and new forms of audio-interaction platforms, like Clubhouse, and you know there’s a whole wave of other types of tools for different interactions; gaming contexts, others. People want to participate, they want to express these preferences, and money is the strongest way to do so. And it could be simple things: Non-verbally acknowledging what somebody said; it could be thanking somebody and expressing gratitude. So visually is what people see of you; it’s how you hold your body. So I really see it as addressing a different consumer need than Schwab is addressing, and it’s really not threatened as much by players like Schwab. So on the fly, you’re not having to make those decisions, you’ve already thought about this is the most important, this is second and third most important. Being nervous and having it affect your breath happens a lot. So, there is a trick, there is a trick — it is hard — but there is a trick where it is a breathing issue. So, can we really dig deep into both nonverbal and in-person, and then let’s go into nonverbal and the differences online. The a16z Podcast covers topics including software engineering, biology, media, cryptocurrencies and entrepreneurship. And I think a lot of the more successful fintech companies started social, but then eventually transitioned. Explorer Find lignende podcasts. And to me, one of the greatest sources of conflict is when you have two competing intents: One being, I just want empathy; and the other being, I don’t want an echo chamber, I want to hear other competing viewpoints. And then two, the other thing is the importance of ground rules. Anish: So the fact that people are actually talking publicly about their debt is a new behavior. And connecting is just another word for bridging and linking — that’s really the task. So, when you’re in the box: Pull those shoulder blades down, broaden the shoulders, hold your head straight; really important. D’Arcy: There’s also this amazing trend around fractional ownership. And because money does touch all of us and it’s so private, the products that can start to invert that touch a nerve in an interesting way. So Blippy is a famous example of this, where it tweeted everything that you bought. And I have to say as a listener to your podcast Sonal, I love when you contribute, and I think there is a role for the moderator and facilitator to share his or her points of view. So much of it is driven around what’s taboo and what’s stigmatized, and that actually exists at the subculture level. The key lies in distinguishing between automation vs. augmentation, argue the guests on this episode of the a16z Podcast, IT management professor Thomas Davenport and Harvard Business editor Julia Kirby, who authored the new book Only Humans Need Apply: Winners and Losers in the Age of Smart Machines. Exactly to your point. Symptoms are the things that your body experiences: Your hands get shaky? Related Stories. But you see it happening at the category level and, to a certain extent, at the subculture leve. But just also — because all the listeners of the show know I can’t resist a damn good analogy! So I am a huge fan — a huge fan — of structure. It’s having debt that’s always been private. So, now tell me more about the bridging and linking! D’Arcy: Definitely there is a long-term trend line towards sharing more rather than sharing less. D’Arcy: What are the things people like to do on social? Sonal: That’s fantastic, Matt. D’Arcy: And those are interesting because there is a different iteration in every single culture and every single country. And, you know, we’ve talked about this internally as perhaps the future of museums. It’s really hard to do, but when it does happen, it’s phenomenal. So… tell me a bit more about what goes into that prep, a little bit more concretely? like. So now on vocal — the second part of the framework — we talked about varying cadence. Author and professor at George Mason University, Peter Leeson describes himself as not just an economist but as a "collector of curiosa." So, can you say more about the breath? People can come in with declarative statements that can be seen as, as offensive and really make people defensive. by Sonal Chokshi and a16z editorial. You know, everyone’s in a dark room feeling bad about their money with everyone else in that same dark room. Matt: Well I know it’s not impossible, because I’ve done it and I have helped other people do it — but you’re right, they don’t ever go away completely. Matt: I agree. And you can bridge and link back through questioning, “How does that link to our goal”; you can do it directly by saying, “That links to our goal in these ways”; or you can ask somebody else, you could say “Okay Sonal, now how do you think that helps us achieve the goal that we’re striving for?”. Most meetings and presentations end very poorly. And as you note, one of the ways to do that is to record yourself and hear yourself. And in so doing, it broadens out your shoulders. I think you need catalysts for walls to come down around certain categories, like the student debt crisis, the financial crisis, there’s a lot of external events that have led to some of these things coming down. Early days of podcasting, I was always behind the scenes; so I hated hearing my own voice, all of that. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. Will you talk to your peer set about, “How am I ever going to buy a home?” That’s really the catalyst behind many of these things. I love this research (it came out of the U.K.), what they did is they took children and they brought them to an empty field and they said “go play”. Especially in a world where remote and virtual work is increasingly become the norm for many knowledge workers (given the pandemic and even beyond) — one in which we’re increasingly communicating through little “Hollywood Squares, Brady Bunch”-like boxes. Sonal: Great. And I love what you said about that you could reorder it based on resistance, because, that is exactly how I think about every podcast episode or event is — it is not just about the topic, it’s actually about broadening the potential audience for the topic. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. D’Arcy: I think it’s driven by a few factors. And it applies not just to information you’re disseminating, it could be feedback you’re giving, it could be emails you’re writing — a structure like what/ so what/ now what can help. General partner Peter Levine and Dick Costolo (entrepreneur, former CEO of … D’Arcy: Crypto’s fascinating because it’s a subculture that has a totally different relationship with transparency and anonymity and all of these different dimensions. So you can now design things that have some combination of those three levers. If you want to do them in advance, come in with them… then, you can put them in the invite to the meeting, or in some communication that happens in advance, and then just remind people of them when you start. You’re investing in cultural pieces, which may or may not be a good financial investment. So how to translate physical and nonverbal presence in such virtual environments, or voice-only modes? Transcripts may contain a few typos—with some episodes lasting 2+ hours, it’s difficult to catch some minor errors. And maybe it makes me stressed or maybe it makes me feel more comfortable, but at least there’s some level of transparency. Transcript: And the best way I know to do that is reading out loud: So if I know next week I’m doing a 30-minute whatever, I’m reading out loud the week before 5-10 minutes each day to build stamina. I don’t like it when conclusions introduce new information. If you have ever watched young children (and I know you have experience with this), young children interacting, they spend a tremendous amount of time just dealing with the rules — so much so, that they don’t actually get to playing whatever it is they’re trying to play. This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon… But it’s far worse to be surprised by it on stage than to lean into the fact that you’re going to have it, so prepare for it. Sonal: Many times in an edit, we are often going in and adding breaths, because, I needed to slow it down to give the listener a split second to take it in. Sonal: Oh you’re absolutely right. But gradually, you will feel better. In a more formal situation — like a panel, or a decision-making meeting — you have to be much more directive: You have to keep things on track; you have to be monitoring the agenda, and the time, and the different types of contribution. And that’s why they’re called filler — . So that’s an example where the fintech product is addressing a social consumer need, but at first blush, it may not appear to be the combination of social plus money. And again, the concept of crypto versus the concept of money created a psychological shift in some people that then made the norms around it much different. Because a) I don’t think this is an important skill just for the duration of the pandemic — let’s face it, a lot of knowledge work in particular is gonna be remote-first — we’ve definitely shifted the baseline on this. It takes work; it’s not a light switch — it’s not like boom, all of a sudden, you’re not nervous. Before it transitioned into Wealthfront, I think it started as KaChing, which was a social fintech product. And in some cases, depending on the kind of investment that you make, you get certain levels of access or swag or other things that are associated with ownership. But for me, that’s like the #1 thing is, I have an arc in mind but I keep it very modular chunks so that I can quickly rearrange it on the fly if necessary; I’m not wedded to that. So we want to be big (that is, not hunched or crouched); we want to be balanced (head straight, shoulders square); and we want to be still. But secondly, I don’t believe we’ve seen the first big wave of companies that are all built in an all remote-native way — culturally, interaction-wise, etc. Matt: Yes, it works really well. The transcripts are the typed copies of the recorded podcasts, which you’ll find above. And so that leads to a lot of very distinct subcultures within different pockets on the internet. Because one of the techniques that very good playwrights (to use your example), use is the technique of “in medias res”, like starting something in the middle of the action — you know like the way Star Wars began; it doesn’t begin with like, episode one, it begins with episode four — and in that way, we can actually start the conversation by picking the right place: And the way we orient it, is the what/ so what/ now what! You’re probably not going to get your money back and there’s no liquidity. Matt: So let me talk about the verbal. It’s not a destiny, it’s a game—or it’s at least closer to a game than a destiny—and more people are talking about the ways that you play it. So, imagine that you’re about to take us further on a tangent, I can simply say, “Hey, that point you just made about X, that’s really important. That was SO useful. Lauren: Well, let’s talk about it. 00:33:19 - The rise of developers -- as buyers, as influencers, as a creative class -- is a direct result of "software eating the world", and of key shifts in … And you get to pick the level of relevance here — it could be to the individual you’re talking to, could be a group, could be a company, it could be society in general. And certainly there’re times that you have to drive the conversation to a particular point; but a lot of the time, we can just see what happens organically and move with it, within the structure and confines of what we’re talking about. So it might be looking at people’s social media profiles and postings; it might be talking to people who have interacted with these folks. a16z Podcast: Managing Uncertainty — Layoffs and Talent. I like endings that express gratitude, and then, have a quick wrap up. You can listen to a song or a playlist; you see athletes do this all the time. I just want the topics.” Because nothing ever sounds as good as the first time someone says it raw, and real-ly. Matt: It’s definitely a mantra of mine. A16z is one of the most popular podcasts about technology. Lauren and I have both talked about this, which is the concept that as a product, you can create value in a functional way, which is, “Hey, my credit score was X and now it’s X plus Y.” You can create value in a cognitive way, which is, “Hey, I now better understand my credit score,” or you can create value in an emotional way, which is, “I feel better about my credit score and my financial situation.” Historically, most products have been designed with a complete focus on the functional. Secondly, like a quick topic, I might have like a one word or two words for like a probe — like angle, or twist, or nuance — because that’s kind of the thing that makes it more differentiated from like the same way of having that conversation. Why is that? Sonal: It looks weird too, when people even wave goodbye. Sonal: Great. But when you’re listening to paraphrase, you’re really trying to figure out, what’s the bottom line. And, I hope this is a helpful resource. And, you know improvisation — the notion of “yes and” — take what you’ve got and move it forward, rather than coming in and say this is what “this conversation is going to be about”. And it’s a mindset — you have to go into the situation thinking that way — and that’s why I like your host analogy. So joining to have … So rather than seeing your communication as a performance where perfection is the goal, see it as a conversation where understanding and collaboration are the goal. And, I think about it from an overarching event structure — so the meeting itself, the panel, the presentation — but also the specific content that gets discussed in that: be it a contribution you’re making, a presentation you’re delivering, or in an interaction you’re facilitating. Let’s break all of that down, starting with having an unruly panel, if you’re running a discussion, live event, moderating a room… whatever. This podcast is produced by Andreessen Horowitz (aka “a16z”), a Silicon Valley-based venture capital firm. Sonal: So give us — and I agree it’s a whole longer conversation — but give us a few tips for both symptoms and sources. The other thing that’s really tricky here Sonal is, we are not used to seeing ourselves when we speak. — are really being highlighted. Many of us are worried about a potential negative future outcome. People complain all the time about how we are all very fast talkers. Matt: So structure is something I spend a lot of time thinking about. And that’s something everybody can do, in the moment, that can help a lot. Like, I’m going to have a panic attack or something. It’s a new level of intimacy and I actually think we’re going to see some new behaviors come out of it, and maybe with new technologies, even better — but it is not easy, for sure. And for that, I can give very concrete examples. One of the more entertaining one is WallStreetBets on Reddit, where people are posting some mix of fake and real trades and explosions and everything like that. And so to that point — now I want to ask you about how that plays into concretely, how do you then design the beginning, middle, and end of a session; whether it’s a live event, a room, a panel, a meeting. And it’s not just because it’s a pain to keep a budget, it’s because it’s mostly bad news. Multiple episodes are … And for most of our lives, we really haven’t thought about that. Charts and graphs provided within are for informational purposes solely and should not be relied upon when making any investment decision. So it means in advance, you have some guideposts of where you’re going — those are the themes that you’re driving towards — and then you bridge and link back to them. Let me redirect this. People who might be newer to a topic, newer to a language: Doing a little extra prep and scripting could help them. And the structure that I like the most for information is what I call *the what, *so what, *now what structure. In terms of sources, so, many of us put a lot of pressure on ourselves to do it right. I still like to scroll through the global feed on Venmo, which now is capped, I think, at the last 50 transactions. This has become a public conversation, and a lot of it is happening on Instagram. What themes do you want to get across as part of this communication? Opdage Real-Time Episoder, der spilles nu. I mean everything you have just described is planning and preparing to an extent that most people don’t — even if it doesn’t feel that way… so! If I were to say, “Sonal, I kind of think we should do this” versus “we should do this”, it just sounds very different. By virtue of co-creating them, that’s how you’re disseminating the information. — if you take the human GPS analogy even further, and you’re saying you have to know are you taking the scenic route or this route? And, I think that’s a great way to look at it, is: you have a destination; your job is to get there; there are multiple paths to get you there — as a moderator you have to decide, do we take the most direct route, are we going to take some more scenic routes to get there; but you’re really driving towards that goal. And really, what it comes down to in person or virtually, you have to work on your breath; your voice is a wind instrument. I think the biggest opportunity comes from finding the emergent behavior within niche groups at the social level, at the community level, and then figuring out how fintech or a transaction layers into or on top of that. I think for me — there’s no like systematic technique or at least one that I’m aware of — is trying to find kind of the person’s guiding light. The one I always joke about, but works really well: Start at 100 and count backwards by some difficult number. Matt: I think those are really empowering. Lauren: We’ve talked about how money is inherently private. Like, you read all the time. Leadership is not just about management, but about passion, a bit of humor, and resilience. Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. You then need to stockpile questions. Now everybody has to find what’s comfortable to them; you know I always give the analogy, we could ask every one of your listeners to show how they swing a baseball bat, a tennis racquet, a golf club — how they look for each person is going to be slightly different because of their build, their experience, their injuries. It’s a really challenging problem to be able to do that, but when you do it, it’s magic. It features industry experts, business leaders, and other interesting thinkers and voices from around the world. Right, right, right — I have a million, and they’re so freaking annoying . But in fact, sometimes the last thing is the most important thing to get across. Another way to think about it is: when you’re building something in social plus finance you have an interaction layer and you have a transaction layer. When people start talking about it, then everybody feels empowered to talk about it, right? A list of investments made by funds managed by Andreessen Horowitz (excluding investments for which the issuer has not provided permission for a16z to disclose publicly as well as unannounced investments in publicly traded digital assets) is available at https://a16z.com/investments/. Let me explain first what I mean by paraphrasing then give you some examples of how to use it: So, when I’m speaking about paraphrasing, I’m talking about listening to hear what IS the bottom line — the critical gist of what somebody is saying. It’s all about concision in the end. How do you… think about all that. I also love that you talked about using an adjective, like something that makes it emotive. And, those that are more interested should go check out boldecho.com, your book, your podcast. There’s been a ton of talk about how Robinhood is doomed because others have cut fees and adopted their business model. Anish: I love this example. And then there’s the actual content that gets spoken in the actual interaction. And knowing, it’s not weakness — but the better you know yourself, the better you can then plan and even reroute around or address it head on. So, finding the right balance is hard (each person is different), but using that as a guide — knowing you have to have some structure, some tools, some things in that stockpile — can really help. That’s it. In his latest book, WTF?! At best, it’s sort of cool to tell your friends maybe that you’re an investor there. by David Deming, Josh Kim, Connie Chan, and Lauren Murrow. There’s some freedom in that transparency that perhaps is driving customer acquisition. Or, just talk to the folks themselves — and get a sense of what’s important to them, what their attitudes are, etc. Please see https://a16z.com/disclosures for additional important information. Bedste Podcasts Anbefalet af os. Anish: The most direct manifestation of social plus fintech is: we have messaging, plus we have payments or some other shared accounts, shared ledgers, joint accounts, etc. And I was like ohmygod this is a technique of a really trained voice personality, essentially — and that’s a new type that’s emerging in this modern era of audio: “voice personas” — where, the better you are at varying your cadence — Like he would do things, like he’d slow down… when… it’s about to get really intimate… and… special. Are there ground rules you want to establish? They don’t go away completely, but you can reduce their frequency. Because one of my biggest pet peeves when I go into a conversation, especially in podcasts (or a newsletter blurb, or any kind of editorial product) is not knowing why does anyone care? Anish: Exactly. By prepping, I mean like having a script in front of me because I want things to be very organic and very free flowing: I’m going on the same journey as my listeners. So the other key thing that I’ve noticed in these kinds of dynamics when you have parasocial and social mixed — you know strangers and familiars — is intent matters. (I do think it’s dangerous when we judge the speech of people, like no vocal fry, or women shouldn’t do this, or uptalk and whatnot — which you’re not doing at all; it’s really about how to make the authority come across.). The views expressed here are those of the individual AH Capital Management, L.L.C. That’s the other way that Credit Karma works. The other thing is just I want to make a note, with the filler words: Sometimes I think it has to do with representation, sometimes I think it has to do with just societally; in fact, one of the edits I make often, for a lot of my expert guests, is NOT having them say an acknowledging statement at the beginning, “Well, you know, Tom, I agree with you, Jim. Engagement is higher, retention is higher, customer acquisition costs go down. Want more a16z… So the hardest problem in terms of social and money is having people talk about their debt, which is why people don’t want to have a relationship with their lender or talk in too much detail about their credit card debt. If it’s TOO open, if it’s TOO spontaneous, you can get lost in that spontaneity. There’s two reasons. And I don’t do it myself. There’s research that shows it activates areas of our brain regarding self-awareness, that we typically don’t have active when we’re communicating — and it drains cognitive resources. Do you not think that that is becoming less so? Matt: Yah, and I’ll just make one other comment — I totally agree with the notion of starting with action, starting in the middle — there are a few things I get up on a soapbox for, and I really really want to see changed in people’s communication — I would love for presentations, meetings, and panels to avoid starting with “Hi, my name is; today I’m going to talk about”. by Sonal Chokshi, Martin Casado, and Peter Levine. I hope this leaves everyone feeling empowered to be a moderator in whatever form. And in fact, it ties nicely to…” — and all of a sudden, I’ve taken control back, I’ve validated that you said something useful, and I’ve moved on. So you need to make sure that your voice has variation in it. Definitely there is a helpful resource otherwise, keep ‘ em, so, can purchase shares that... See sharing on social of one of the core functions are bragging, complaining, and then you another! Feels empowered to talk about that up front have ideas, themes ; see... 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